Welcome to the pi Mount support page. Here you’ll find instructions for using pi Mount, and answers to Frequently Asked Questions.
Frequently Asked Questions
Why is it called pi Mount?
Mostly because, from the front, the shape of the mount is suggestive of the pi symbol. The pi symbol is also appropriate because the number pi is an elegant and versatile number, and the pi Mount is an elegant and versatile iPhone/iPod accessory.
Which cases work with pi Mount?
It would be impossible to list all compatible cases, but during our extensive testing, we’ve encountered very few that don’t work with pi Mount. The cradle of the pi Mount is about 15 millimeters wide, so as long as the width of your case is less than this, it’ll work with pi Mount. If your pi Mount arrives and it doesn’t work with your case, feel free to return it within 30 days of purchase for a full refund.
Is pi Mount compatible with the iPhone 5 and its charger?
Yes, pi Mount compatible with the iPhone 5 and its charger. The iPhone USB charger is carried over unchanged.
Is my credit card information safe?
pi Mount does not store or have access to any of our customers' credit card information. For security, this information is handled entirely by our payment processors.
Does pi Mount ship internationally?
Yes, we offer shipping worldwide!
Which chargers are compatible with pi Mount?
pi Mount was designed to work with the OEM Apple chargers that are included with iPhones and iPods.
Which devices work with pi Mount?
pi Mount works with any iPhone, iPod or other iDevice that will charge using an Apple charger. pi Mount will even hold an iPad if the charger fits snugly with the wall outlet.
Does pi Mount work with non-Apple devices?
Yes. pi Mount has been shown to work with several Samsung phones and ASUS tablets. If your charger is roughly the same width and length as an Apple charger, and your phone is roughly the same thickness as an iPhone, there’s a good chance pi Mount will work for you. Feel free to order one and try it. If it doesn’t work, you can return it within 30 days for a full refund.
Will I be charged Duties and Customs Fees for International Shipping?
Possibly, depending on your country. Many customers do not regularly receive international packages and are surprised to see these charges.
pi Mount has no control over how countries choose to levy customs fees, duties or other taxes on incoming goods. We cannot predict what the customs fees will be as we ship to over 50 countries worldwide and each country has its own set of individual policies. If you are not familiar with your country's importing policies and taxation practices please check before ordering.
Will my charger fall out of the wall socket when I rest my iPhone on the cradle?
Not likely. We have tested pi Mount on many different wall outlets in many different homes and businesses. However, you should make sure your charger fits snugly with the electrical outlet before leaving your iPhone unattended on pi Mount. In the unlikely event pi Mount doesn’t work with the wall outlets you use, you can return it for a full refund.
Can I return my pi Mount?
We stand by our products and if you are not completely satisfied, feel free to return your pi Mount for a full refund within 30 days of purchase. Drop us a line at